Reduction in incident
coordination time
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AV expertise in the palm of your hand

Pivot is a secure, structured AV support & management platform specifically designed to optimize service workflows. pivot analytics enable your team to intelligently monitor, support & resolve issues for every huddle room, conference room and town hall space.  All the information your team needs, when & where they need it to enhance service delivery.

Full Lifecycle Management

All the info you need to manage users & service systems in real-time across the enterprise. Structure your support program with just a few clicks

  • Assign alert notifications to users (teams, contractors) & set room priority
  • Manage system documentation (AV system schematics, user guides)
  • Access program & device information (IP, mac address, config files)
  • Store warranty & contract information
  • Review preventative maintenance reports & action items
Speed to resolution through analytics & AI

Pivot’s AI powered troubleshooting assistant puts the collective intelligence of AV experts in the palm of your hands to optimize incident management

  • 24/7 system & user experience monitoring across all devices
  • Real-time targeted alerts to key personnel
  • Notifications to meeting organizers to avoid surprises
  • Guided troubleshooting to facilitate speed to resolution
  • Automated ticketing to simplify service management
Analytics to optimize support & the user experience

Pivot combines space, technology & user experience data to deliver insights to improve service workflows, user adoption & technology investment