Give the right people, the right information, at the right time, to resolve incidents fast
Boardrooms, Townhall Spaces, Classrooms and Operation Centres systems are mission critical. Downtime costs money, productivity, and reputation. Don’t put your business and support team at risk. Deliver full visibility and the most efficient incident management workflows for greater uptime.
Automate, orchestrate, and accelerate incident response together
24/7 proactive monitoring across any AV system, targeted alerts, and guided troubleshooting deliver the lowest mean time to resolution.
Centrally store all system schematics, programming code, and device data in one location for easy access when you need it the most.
Streamline Incident workflows. Integrated Service Scheduling secures the right resources and spaces with a few clicks saving valuable coordination time.
Dashboards provide the data and insights your team needs to manage performance, continually improve, and change the conversation on support.
You manage high profile systems and the user experience, not all-in-one video bars. Manufacturer monitoring platforms are limited and siloed, so when an incident occurs, you don’t have time to connect the dots. pivot is only platform you need to understand system health and the right action plan to restore uptime. Any system, any space.
Pivot is built with one mission in mind. To deliver the world’s most efficient AV service management platform for customers and service providers to effectively support AV systems together.
Proactively identify issues & act. 132+ contextual alerts, provide insight into the device impacted and root cause for targeted action.
Prepare the right action plan for 1st contact resolution. Review incident history, device information, system schematics, and programming code, to determine the steps to resolution.
Secure resources and execute the action with ease. Integrated scheduling secures the right people and spaces. Guided troubleshooting delivers the next steps for L1 support.
Dashboards provide the data and insights your team needs to manage performance, continually improve, and change the conversation on support.
