Empower your team to deliver a differentiated service experience, every single day.
Effectively managing audio-visual systems on scale is a significant challenge for every organization. Limited documentation, aging technology, integrated systems, built by multiple vendors, across many locations, adds complexity on many levels. Expectations are higher than ever; video is an essential service and stakeholders have little tolerance for downtime. With limited resources to develop the processes and expertise to react, it’s an uphill battle. pivot is here to help.
Pivot is a purpose-built platform, that manages all of the unique details and workflows required to effectively manage every audio-visual system on scale. Out of the box, AV service management.
Manage every customer, resource, and system from a single pane. Empower your Service Desk with a Global Dashboard that provides a clear view into the day-to-day priorities to deliver on your SLA commitments. Analytics track MTTR and provide the insights needed to report on performance and continually improve together.
Centrally store all AV system documentation and data needed to manage incidents and the technology lifecycle. Store schematics, programming code, room images, warranty, and device data right down to the room level for easy access when you need it the most. Service history provides insights into previous issues to create the right action plan and assign the right resource to address the root cause on first contact. With the ServiceNow CMDB integration data is synced across the organization easily.
When a user reports an issue, it’s too late, and the details are often cloudy. Switch to proactive data driven alerts and focus on the resolution not the gaps in information. pivot brings together all the information, across all vendors, to understand system health. It’s a single source of the truth for your Team, your Service Providers, and Manufacturers to collaboratively address incidents efficiently, and protect the user experience together.
Your Team manages first line support. Reactive response is stressful and disruptive, and it’s even harder with incomplete information. pivot understands this challenge. With the automated Troubleshooting Assistant, we provide step-by-step assistance to help fix the root cause and the ability to escalate with a few clicks. AV expertise in the palm of your hand
Eliminate time-consuming coordination tasks and focus everyone on the fix. Automatically route alerts to the right Team members and Services Providers for action. With Integrated Scheduling, empower your Service Providers to book the right people and meeting spaces easily, while you receive notifications to stay informed. The ServiceNow ITSM automation delivers two-way data integration to track tickets and the CMDB integrates data the manage the asset lifecycle.
You’re safe with us. pivots privacy and data protection program meets the stringent requirements of enterprise Information Security and global compliance. We operate within all regulatory and industry frameworks—because software is only as good as its security.
