Empowering teams to deliver a differentiated service experience, every single day.
Delivering a great service experience builds trust and connection to the customer throughout the entire technology lifecycle. Service is a true differentiator that delivers recurring revenue and long-term integration revenue. Poor support, however, will do the exact opposite.
Effectively scaling support is a significant challenge for every AV Service Provider. To deliver on demanding SLAs it takes a significant investment to have the technical ability, the technology, and the well-defined workflows to consistently deliver. pivot is built by Integrators, for Integrators to empower proactive support and change the way service is delivered for the industry.
Asset Management
Complete AV/IT
Part – Serial – IP – U/P
AV Drawings
As-Built Schematics
Room Pictures
Store and Tag Images
Program Files
Direct link to Repo
Service History
Review Incidents & Notes
API Integrations
Any System
Any Vendor, Any IP Device
UC Monitoring
Teams, Zoom, Webex, Google
Module Creation
Device API Library
Program Creation
Integrate Control System Code
Monitoring & Commissioning
Validate Live Data
Service Management
Assign People, Priority
By Location, by Room
Room / Resource Scheduling
Direct O365 Integration
Asset Management
ServiceNow CMDB Integration
Incident Integration
ServiceNow Ticketing
Service Analytics
Global MTTR Dashboard
Manage every customer, resource, and system from a single pane. Empower your Service Desk with a Global Dashboard that provides a clear view into the day-to-day priorities to deliver on your SLA commitments. Analytics track MTTR and provide the insights needed to report on performance and continually improve together.
Centrally store all system documentation and data needed to manage incidents and the technology lifecycle. Store system schematics, programming code, room images, warranty, and device data right down to the room level for easy access when you need it the most. Service history provides insights into previous issues to create the right action plan and assign the right resource to address the root cause on first contact.
When a user reports an issue, it’s too late and the details are often cloudy. Switch to proactive data driven alerts and focus on the resolution not the gaps in information. pivot brings together all the information, across all vendors, to understand system health. It’s a single source of the truth for AV/IT service teams, your team, and manufacturers to collaboratively address incidents efficiently, and protect the user experience.
Eliminate time-consuming coordination tasks and focus on the fix. Automatically route alerts to the right people for action. Stop juggling resources and chasing down customers to secure on-site time. With Integrated Scheduling book the right people and meeting spaces with a few clicks. ITSM automation delivers two-way data integration to manage assets and incidents enhances the user experience for customers.
