Deliver single pane visibility across every system from one platform
A comprehensive support strategy starts with coverage for the high-profile systems and ends with the huddle spaces. Boardrooms, Townhall Spaces, Classrooms, and Operation Centres systems are integrated and complex, requiring a vendor agnostic platform to deliver visibility. Manufacturer monitoring platforms are limited and siloed, leaving blind spots. When an incident occurs, you don’t have time to connect the dots.
Teams Room, Zoom Room, Webex Room, and BYOD, pivot is the only platform you need to understand system health and the right action plan to restore uptime. Any system, any space. Give your business and Support Team the tools they need to be successful.
Integrated AV Systems include many Manufacturers (Crestron, Shure, Biamp, QSC, Aver, Logitech to name a few) to deliver an immersive audio-visual experience. Context and clear visibility into the signal flow is needed to understand where the problem lies and the action plan to resolve. A support strategy using Manufacturer monitoring platforms will require multiple platforms to support an integrated system not to mention the technical capability to bring the information together and understand where the issue lies. pivot is here to help.
Get rid of blind spots and protect the entire user experience. It’s great to know if a device is online or offline but we are accountable to the user experience. Systems are integrated and uptime is based on how the system works, not the device status. Pivot proactively monitors the entire user experience (status, signal flow and sequences). Monitor signal flows
Eliminate time-consuming coordination tasks and focus on the fix. Automatically route alerts to the right people for action. Stop juggling resources and chasing down customers to secure on-site time. With Integrated Scheduling book the right people and meeting spaces with a few clicks. ITSM automation delivers two-way data integration to manage assets and incidents enhances the user experience for customers.
