Every system, every team member, anywhere the work happens
Boardrooms, Townhall Spaces, Classrooms and Operation Centres systems are mission critical. Downtime costs money, productivity, and reputation. Don’t put your business and support team at risk. pivot unites teams on a single platform to deliver full visibility and the most efficient incident management workflows for greater uptime.
Centrally assign internal & external project & support resources, to give everyone access to the right information, easily.
- Share one source of data & documentation to collaborate in real-time & save time.
- Easily assign team members, subcontractors & customers down to the room level to work efficiently together.
Deliver efficient, consistent execution, with industry best practice templates.
- Share one source of data across team members, subcontractors to collaborate in real-time.
- Deliver full visibility into progress, track punch lists & deliver consistent results, efficiently.
Proactively monitor the entire user experience for mission-critical systems.
- Deliver full visibility into system health (UC, Network, AV devices).
- Streamline incident management by automating room, resource scheduling & troubleshooting.
Deliver the insights needed to learn, improve, & make smart investments to enhance reliability & the user experience.
- Standardized reports provide insights into device, system, & SLA performance.
- Automated notifications for firmware, warranty, EOL equipment, allow you to proactively plan, execute, & invest.
Automate, orchestrate, and accelerate incident response together
24/7 proactive monitoring across any AV system, targeted alerts, and guided troubleshooting deliver the lowest mean time to resolution.
Centrally store all system schematics, programming code, and device data in one location for easy access when you need it the most.
Streamline Incident workflows. Integrated Service Scheduling secures the right resources and spaces with a few clicks saving valuable coordination time.
Dashboards provide the data and insights your team needs to manage performance, continually improve, and change the conversation on support.
You manage high profile systems and the user experience, not all-in-one video bars. Manufacturer monitoring platforms are limited and siloed, so when an incident occurs, you don’t have time to connect the dots. pivot is only platform you need to understand system health and the right action plan to restore uptime. Any system, any space.
Pivot is built with one mission in mind. To deliver the world’s most efficient AV service management platform for customers and service providers to effectively support AV systems together.
Proactively identify issues & act. 132+ contextual alerts, provide insight into the device impacted and root cause for targeted action.
Prepare the right action plan for 1st contact resolution. Review incident history, device information, system schematics, and programming code, to determine the steps to resolution.
Secure resources and execute the action with ease. Integrated scheduling secures the right people and spaces. Guided troubleshooting delivers the next steps for L1 support.
Dashboards provide the data and insights your team needs to manage performance, continually improve, and change the conversation on support.
