BEST RECURRING REVENUE SOLUTION
Recognized by Commercial Integrator, NSCA & Security Sales & Integration for Excellence in Product Innovation.
Proactively monitor, run auto-fixes & manage every incident together in one place
Midnight Room Checks are outdated by the time you open for business.
Run continuous Room Checks for every meeting in pivot. Set Device & System Profiles, monitor status & execute auto-fixes to restore system health in real-time so that you are always open for business.
Streamline incident management workflows with AI, Webhooks, & ITSM integrations. With RBAC & Teams you can ensure efficient escalations, timely resolution & significant reductions in administration time.
Continuously monitor every business-critical system. Set & run automated fixes to restore uptime & reduce ticket load. Leverage pivotAssist for advanced troubleshooting & root cause analysis.
A real-time unified view into AV system health, & service performance. The data & insights to manage daily priorities & course correct to continually improve MTTR.
End-to-end incident workflows that inform, automate fixes & escalate only what’s necessary. Your Team can now focus on the highest priorities incidents with the support of pivotAssist.
pivot unifies UC + Network + vendor agnostic AV devices for a single pane view into system health. pivot’s flexible edge architecture & predefined alerting makes it easy to deploy & monitor integrated systems. Create custom alerts tailored to the user experience & scale across locations. Integrate manufacturer cloud platforms along with the pivotAxis, on-premise collector to view, analyze the entire system with the right context.
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pivot’s no-code Automation Engine executes known auto-fixes, triggered from alerts, without the need for human intervention. All alerts & fixes are tracked but only become incidents if the automation does not resolve the issue, allowing Teams to focus on the highest priority items & tickets every single day.
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The Daily Summary helps set priorities, keep Teams focused & Stakeholders informed. Centrally assign resources to give everyone access to the same data & documentation to resolve incidents together in real-time. Create Service Checks, track progress & integrate with your ITSM to streamline the end-to-end workflow.
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Troubleshoot your highest priority incidents with alongside a trained AV Expert. pivotAssist applies a systematic approach to incident analysis; reviewing system architecture, incident history, & device logs in real-time to provide the right context for the root cause. The multi-agent framework executes remote commands to restore uptime from one chat, learning from every incident to continually reduce MTTR. Scale your Support Desk with confidence today.
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Empower Support Teams & Partners with a singular real-time view into system health on a global scale. Track MTTR against SLA by Room Priority across every room & locations. Customize dashboards to your goals & geography so that you deliver the insights needed to continually improve uptime & keep Stakeholders informed.
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Centrally managing AV asset data & documentation
I'm looking for ways to maintain a real-time AV System of Record with documentation, configuration details, room inventories, & maintenance records to meet Compliance.
Improving operational efficiency
I'm actively looking for ways to automate more of the following processes. Managing refreshes, system updates, monitoring performance, & troubleshooting across the AV estate.
Single pane visibility into System Health
I'm searching for a way to utilize a single pane to understand system health across my AV estate.
Leveraging AI to scale service delivery
I'm looking to reduce ticket support volumes by embedding AI & automation into service & incident management workflows.
Lifecycle Management for legacy equipment
We’re continually retiring older hardware & looking for effective ways to maintain interoperability & make good decisions on end-of-life planning.
Continually recognized by Industry Experts & leading Associations for empowering proactive lifecycle management.
Recognized by Commercial Integrator, NSCA & Security Sales & Integration for Excellence in Product Innovation.
Awarded by industry expert judges & journalists from TVBEurope, Systems Contractor News, Digital Signage Magazine & Sound & Video Contractor.
Recognized by the industry's leading publication AV Magazine and the esteemed panel of Industry Expert Judges.
Enterprise-grade infrastructure with built-in protection and security, data privacy, governance, permissions, and compliance.
Get started on the journey to proactive.
Book a time to talk about real-time system health management.
